Regular attendance is essential for growth in therapy.


Cancellation Policy

  • You will not be billed if you cancel the day of therapy. Illness cannot be predicted. Please call your Speech-Language Pathologist at least two hours prior to the start of the session to cancel.

  • If you are not home or do not show for a scheduled appointment, you will be charged for that session at the regular fee rate.

  • Please make sure you give your Speech-Language Pathologist as much notice as possible for a cancellation.

  • Sessions will end at the scheduled time even if they are started later. If it is the fault of your Speech-Language Pathologist, the fee will be adjusted if they are unable to extend the therapy session. If you are late for your session, the fee will not be adjusted and you will be billed per your regular fee rate.

  • If you are going to be late for a session, please call your Speech-Language Pathologist to let her know. If you are late without a phone call for three (3) sessions, service may be terminated. Clients who are 15 or more minutes late for three (3) or more sessions a month will be subject to a $25 charge OR possible termination of services.

  • Multiple Cancellations Policy: Therapy sessions canceled five (5) or more times, regardless of the reason, during a three-month period are subject to a charge of the regular therapy rate.

  • There will be a charge of $20.00 for 15-minute increments of any written documents for insurance or other companies related to the client's program. You will be informed of the cost of writing or editing these documents prior to the task. Please remember that it is your responsibility to check with your insurance on what are acceptable codes covered by your benefits plan.

Other Policies

  • The waiting area is equipped with toys and books for children in therapy as well as for any siblings. Please keep the waiting area reasonably quiet and assist your children with toy cleanup.

  • We truly enjoy talking with you but need time between clients for therapy preparation, writing reports, or eating lunch.

  • We make every attempt to establish good working relationships with our client’s school and doctor. If you would like our attendance at a staffing for your child, please make your request two weeks in advance so that an updated status of review can be prepared. You will be asked to fill out a Consent Form prior to the staffing.

  • Snow Policy: Our office does not automatically follow any school closings. Contact your Speech-Language Pathologist to cancel a session due to driving conditions or to confirm she is in the office. Your Speech-Language Pathologist will notify their clients if they decide to cancel due to driving conditions so please check your email. Rescheduling when possible is appreciated.